Digital E-Commerce Manager (Omni-Channel Marketing)
Carrollton, Texas·Reports to: CEO (directly)·Mar 2016 – Feb 2017
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Role & Scope
Led digital commerce and omni-channel marketing for Sunglass Monster, a DTC/retail eyewear brand — owning the end-to-end online shopping experience from landing pages and PDPs to checkout and post-purchase.
Worked closely with merchandising, marketing, and operations to keep digital and in-store experiences aligned.
Reported directly to the CEO, making fast decisions independently and balancing brand goals with revenue targets.
Conversion
E-Commerce Experience & Conversion
Re-designed key flows — home, PDP, cart, and checkout — to reduce friction and increase conversion across device types.
Clarified sizing, fit, and lens options with visuals and concise copy, reducing returns and pre-purchase anxiety.
Introduced cross-sell and up-sell placements that felt helpful rather than pushy, increasing average order value.
Tuned responsive layouts for mobile-first shopping behavior, where the majority of traffic originated.
Brand Experience
Omni-Channel & Brand Experience
Ensured promotions, pricing, and collections were consistent across web, email, social, and physical store locations.
Built campaign landing pages that tied together storytelling, product selection, and clear calls to action for seasonal and promotional pushes.
Partnered with photography and creative teams to keep imagery on-brand while staying performance-oriented for SEO and conversion.
Testing & Growth
Data, Testing & Growth
Used analytics and A/B testing to validate design decisions and iterate on messaging, layout, and promotional offers.
Established basic dashboards for traffic, funnel performance, and repeat purchase behavior to guide future campaigns and investments.
Treated the site as a live product rather than a static brochure — continually refining based on real customer behavior.