Executive Portfolio · UX & AI Innovation
Executive UX Innovation Leader
Bridging business & technology through UX, AI/ML, & agentic AI design systems
Board-recognized for innovation labs & data-driven transformation
Executive Resume
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Executive Summary
Board-recognized innovation leader bridging UX, AI/ML, and enterprise strategy
Board-trusted UX, product design, and innovation leader with a track record across Fortune 100 enterprises, mid-market organizations, and high-growth startups. Unifies UX, engineering, and AI strategy into a single operating model that enables rapid experimentation, validated learning, and scalable delivery instead of one-off projects.
Built a lean Innovation Lab that ships patentable MVPs in weeks at a fraction of traditional costs, earning sustained CEO and board-level recognition and direct influence on multi-year capital plans and AI/ML roadmaps. Founded and scaled human-centered, organization-wide design systems at Albertsons, Walmart, Bank of America, Quorum, and TMX — including the agentic-AI-enabled Unified Design System at Albertsons, adopted as a company standard across multiple business units — and regularly advises boards and C-suite leaders on generative and agentic AI governance and enterprise AI developer tool strategy.
Impact at a Glance
Selected metrics from innovation labs, design systems, and AI governance work across Fortune 100 and high-growth organizations
Design system adoption (company-wide) 80%
Engineering velocity improvement (Design System) 30%
MVP delivery speed (vs. legacy programs) 90%
MVP cost savings per MVP 90%
Supplier onboarding SLA reduction 76%
Error reduction (supplier onboarding) 23%
AI coding assistant activation 93%
AI dev-tool policy compliance 85%
Core Competencies
Strategic and technical domains driving enterprise UX, AI/ML, and innovation leadership
Leadership / Strategy
Board/C-suite advisory · portfolio and capital planning · innovation lab operations · organizational design · cross-functional leadership · change management · enterprise transformation and modernization
UX and Product
Enterprise AI enhanced design systems (tokens · governance) · design-to-code CI/CD · product discovery and roadmapping · DesignOps · accessibility (WCAG 2.2) · human-centered design · research and validation
AI/ML and Technology
Agentic AI (UI assembly) · AI coding assistants and developer tools (e.g. · GitHub Copilot · Cursor) · AI governance and compliance · data-science UX · MLOps integration · Figma-to-code (Locofy.ai) · LLM toolchains (Claude · Gemini · ChatGPT · Grok).
Business Impact
OKRs and value realization · ROI measurement · internal chargeback models (monetization) · P&L influence · portfolio governance · vendor and stakeholder management
Awards & Credentials
Recognition, certifications, regulatory compliance, and educational background
Awards & Recognition
- Enterprise Innovation Award, Albertsons Companies — first production AI deployment in Merchandising; recognized by CEO
- Design System Leadership Award, Albertsons Companies — Unified Design System adopted as enterprise standard across multiple business units
- Enterprise Hackathon Winner, Walmart — AR/smart-store innovation concept adopted into product roadmap
- Innovation Lab Founder, 7-Eleven R&D — established first Maker Lab, compressing idea-to-prototype from months to weeks
Certifications & Training
- Harvard CS50 Computer Science — Harvard University (certificate)
- High Impact Presentations Dale Carnegie Training
Regulatory Compliance
Educational History
University of Southern Maine
Asian Studies & Japanese Language
- Director, Shimane University Student Exchange Program (Volunteer)
- First-year student tutor
Kent State University
Psychology & Mathematics
- Volunteer, International Student Organizations
- Volunteer, Japanese Culture Exchange Circle
- Financial Advisor, Indian Students Association
Professional Experience
10+ years building enterprise UX, AI/ML systems, and innovation labs at scale
01
- Spearheaded the agentic-AI Unified Design System, adopted as company standard across multiple business units — earning sustained CEO and board-level recognition
- Founded the Innovation Lab delivering patentable MVPs in weeks at a fraction of traditional cost, securing direct influence on multi-year AI/ML capital plans
- Led end-to-end UX strategy for Albertsons' first production AI deployment in Merchandising; recognized with the Enterprise Innovation Award
- Built and scaled a cross-functional UX team of 12, establishing org-wide accessible component libraries and design governance
- Reduced design-to-engineering handoff time by 40%+ through design-system adoption across mobile and web platforms
02
- Architected UX for AI-powered internal data-science tools, reducing analyst research cycles by 60%
- Partnered with ML engineering to design predictive analytics dashboards used by 500+ internal stakeholders
- Won Enterprise Hackathon for AR/smart-store innovation concept; concept adopted into product roadmap
- Led accessibility audit and remediation across seven internal tools, achieving WCAG 2.1 AA compliance
- Established interaction design standards for Walmart's enterprise data-visualization platform
03
- Established 7-Eleven's first R&D Innovation Lab, compressing concept-to-prototype timelines from months to weeks
- Designed connected-retail UX prototypes for cashierless store concepts and IoT-enabled inventory management systems
- Collaborated with C-suite to define a 3-year digital transformation roadmap anchored in human-centered design
- Drove rapid ideation sprints that produced three patentable IoT retail concepts
04
- Led mobile-first UX redesign of the consumer loan application, reducing form drop-off by 35% and boosting conversion
- Defined the iOS and Android design system, unifying brand identity across 1,400+ store-facing applications
- Conducted usability studies with underbanked consumers, surfacing insights that informed FCRA-compliant application flows
05
- Designed and shipped an enterprise SaaS platform for the oil & gas sector, serving 200+ enterprise clients globally
- Established Quorum's UX Architecture practice from the ground up, introducing Lean UX and a component-based design system
- Reduced new-user onboarding time for complex workflows by 50% through contextual help and progressive disclosure patterns
- Earned Principal Architect title leading cross-functional teams across product, engineering, and data
06
- Contributed UX design to ERICA, BofA's AI-powered virtual financial assistant serving 35M+ customers
- Designed conversation flows, error states, and accessibility patterns across voice and chat interfaces
- Collaborated with compliance to ensure adherence to digital banking regulations — UDAAP, Fair Lending, and FCRA
07
- Managed the full digital e-commerce ecosystem, growing online revenue 28% YoY through UX optimization and SEO
- Led a complete rebrand and responsive redesign, improving mobile conversion by 40%
- Oversaw digital marketing, PPC, and social strategy — reducing customer acquisition cost by 22%
Selected Work
Portfolio / Use Cases
01 / 12
2022 – Present Unified Design System (UDS)
Albertsons Companies
Company-mandated design system and agentic AI pipeline that unified Merchandising UX across Albertsons — spanning tokens, components, templates, and a full governance model.
View Case Study
2022 – Present UDS Documentation Website
Albertsons Companies
Single source of truth for UDS standards, usage guidance, component patterns, and release updates — reducing onboarding friction and enabling self-serve adoption across Merch PODs.
View Case Study
2022 – Present Merch Command Center
Albertsons Companies
Global merchandising dashboard for item, pricing, promotion, and supplier decisions — unifying data, workflows, and guardrails so merchants move faster while protecting margin and compliance.
Available Upon Request
2019 – 2022 Computer Vision Platform (Wallaby)
Walmart Inc.
Gamified image-labeling platform for Data Science teams that turned store photos into high-quality training data — cutting annotation time and boosting model accuracy for computer vision models.
Available Upon Request
2019 – 2022 Data Science Design System (Unity)
Walmart Inc.
Unified design system for Walmart's internal Data Science and Analytics tools — standardizing layouts, visualization patterns, and components so teams could ship faster with a consistent, trustworthy UX.
Available Upon Request
2019 Autonomous Store Experience
7-Eleven, Inc.
End-to-end UX for 7-Eleven's cashierless store pilot — entry flow, in-store navigation, and checkout-free exit tied to computer vision and customer identity.
Available Upon Request
2019 One App
7-Eleven, Inc.
Winning design for 7-Eleven's 'One App' competition — unifying fuel, mobile checkout, deals, and delivery into a single cohesive experience that increased digital engagement.
Available Upon Request
2019 Smart Store (SAIRA)
7-Eleven, Inc.
Internal smart-store app for associates to monitor connected devices with AI troubleshooting, remote configurations, and IoT innovation pilots across the store fleet.
Available Upon Request
2018 – 2019 Digital Loan Onboarding
TMX Finance LLC
End-to-end redesign of the loan application and savings account experience across mobile and desktop — streamlining KYC, risk, and compliance flows to reduce friction for customers and branch teams.
Available Upon Request
2017 – 2018 Energy Console
Quorum Software
Redesign of Quorum's upstream measurement suite into a data-driven design system and single front door for field data — simplifying complex workflows while strengthening auditability and regulatory compliance.
Available Upon Request
2017 Erica — AI Banking Assistant
Bank of America
Led UX for Bank of America's AI-powered virtual assistant in mobile banking — turning complex account tasks into simple natural-language conversations and setting the pattern for proactive insights and cross-channel service.
Available Upon Request
2016 – 2017 E-Commerce Platform & Content Pipeline
Sunglass Monster
Directed the end-to-end e-commerce content pipeline — standing up a photo studio, training an offshore production team in Vietnam, and designing the omni-channel platform and listing strategy that turned imagery into revenue.
Available Upon Request
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