Experience & resume
Enterprise scope. A builder’s understanding.
My work connects people leadership, shared design systems and practical innovation across enterprise software and independent products.
Executive summary
UX and agentic AI transformation leader partnering with internal and external counsel on AI compliance, privacy and governance. Led 25+ direct reports and built Albertsons’ self-funded Unified Design System (UDS), used by 100+ teams. Helps executives choose where to invest in AI and brings product, UX and engineering together to deliver, with clear ownership from the first experiment to release. Design-system experience spans Albertsons, Walmart, Community Choice Financial and Quorum, with innovation across software, hardware and data science.
Professional experience
Albertsons Companies, Inc.
- Reported to the GVP of Merchandising as Design System Owner for IT Merchandising. Ongoing relationship includes intermittent contract engagements.
- Led 25+ direct reports across Design, Research, Engineering, Data Science, Product and Scrum; shaped $7M–$13M in investment plans within a shared $52M director-level portfolio.
- Built UDS from the ground up into the company-wide standard for 100+ teams, funded through internal chargeback; chaired the Design System Council.
- Moved UX and engineering onto a shared Codex/Claude Code AI workflow. UX built production frontend code; engineers focused on APIs and backend services. UX release reviews, accessibility and responsive delivery remained in place.
- Converted UDS into Markdown guides and agent skills with shared design tokens, themes, architecture rules and automated checks. Trained UX, PMs and leaders to contribute within these guardrails.
- Integrated local code-knowledge-graph tooling through MCP to support AI-assisted repository analysis.
- Cut AI token consumption tenfold through agent orchestration, prompt consolidation, persistent memory and context compaction. Mentored a backend engineer into team leadership.
- Built a weekend AI chatbot prototype that became the Merchandising chatbot foundation and Pi Tools diagnostics that generate AI repair prompts for detected errors.
- Defined AI governance with Legal, Compliance and Security. Created a lean $1M Innovation Lab; led Cost Guard delivery for 8,000+ supplier cost models. Supplier-onboarding redesign reduced the SLA target from 21 to 5 days, errors by 23%, and raised NPS by 15 points.
Walmart Inc.
- Reported to the SVP of Technology and guided an eight-person team, including four direct reports, designing internal AI, machine-learning and data-science platforms; increased platform adoption by 15%.
- Led UX for Unity, a design system combining design assets with reusable production-code components for Data Science tools.
- Designed the original Wallaby labeling application, used by the team to annotate 300,000 firearm images for computer-vision safety research.
- Assembled the Synchro team, created 3D models and built Unity simulation scenes, collaborating with data scientists to reduce repeated staff-staged scenario capture.
- Worked on Libra, a hackathon concept that became an internal project for store-map-based online-order picking, and Stadi, connecting customer wait and service times with associate coverage.
- Co-designed dashboards with merchants and store operators, aligning terminology, thresholds and information hierarchy to the decisions they needed to make. Established two-year roadmaps and cross-functional governance.
- Developed an AR smart-store prototype presented to CEO Doug McMillon; Enterprise Hackathon winner. Established prototyping methods spanning connected devices, computer vision and 3D printing.
7-Eleven, Inc.
- Led a six-person team, including three direct reports, and helped deliver a working cashierless-store prototype in under 30 days.
- Combined computer vision, connected devices and customer experience in a prototype that earned CEO recognition.
- Established a Maker Lab for hardware and software prototyping using 3D printing, microelectronics and custom applications.
Community Choice Financial Family of Brands (formerly TMX Finance)
- Built a mobile design system and reusable asset libraries for customer and agent experiences.
- Used UX research to redesign fee and repayment experiences; led flagship-app design and roadmap priorities, increasing user engagement by 25%.
- Researched customer anxiety around fees, repayment and rejection, translating findings into clearer workflows and roadmap decisions.
- Partnered with Legal, Compliance and Risk on financial-service workflows; defined KPIs and user-testing approaches to guide iteration.
Quorum Business Solutions, LLC
- Established design-system standards and reusable coded components with engineering across enterprise software products.
- Validated web, mobile and tablet workflows through field research with oil-and-gas professionals.
- Connected information architecture, consistent interaction patterns and platform strategy across complex enterprise workflows.
- Mentored designers and front-end engineers, strengthening collaboration between design and platform architecture.
Bank of America, N.A.
- Original UX design lead for Erica, the AI banking assistant; established conversational flows, interaction patterns and prototypes for core banking tasks.
- Designed dialogue, screen states and error handling for an accessible and understandable banking experience.
- Original interaction designs remain in use today.
Sunglass Monster LLC
- Scaled revenue across sales channels to $1M+ within 90 days; led marketplace operations and creative production.
- Built image-processing automation reducing external production costs by $7,000 per month.
- Established a photo studio and trained an offshore production team in Vietnam for catalog photography, masking and retouching.
Earlier career
Creative leadership, production and business ownership in Japan.
Factory Water Design
- Directed multidisciplinary design and production teams for national and international campaigns; managed budgets, deliverables and creative execution across print, television and product launches.
- Developed up to six e-commerce websites from concept through launch, combining experience design, creative production and implementation.
Amana Images
- Led and photographed stock photo shoots from whiteboard concept development through final delivery, managing creative direction, budgets, logistics and production schedules.
- Reduced production costs by 35% by commissioning freelance photographers in target countries instead of flying crews from Japan, aligning shoots with the content production roadmap.
Lincoln Studios Japan
- Founded and led a registered Japanese corporation in commercial photography, stock production and creative services; rented out the studio for Amana Images photo shoots.
- This business is separate from the U.S. Lincoln Studios LLC, which supports AI consulting and independent product development.
Before the enterprise roles
Studio ownership, creative direction and a life in Japan.
Portland, Miami and Japan form the foundation of a career in team leadership and product delivery.
Leadership with delivery depth
Core competencies
- Leadership & strategy
- UX leadership, multidisciplinary team development, hiring and career ladders, portfolio and investment planning, DesignOps, change management and executive collaboration.
- Design systems & research
- Enterprise and agentic AI design systems, tokens and themes, coded components, contribution governance, interviews, journey mapping, field research, usability testing, conversational UX, responsive design, accessibility, Figma and Storybook.
- AI transformation & automation
- Codex and Claude Code workflows, agent orchestration, reusable skills, MCP server implementation and connections, RAG, OCR/document understanding, speech interfaces, tool calling, human approvals, Markdown standards, architecture guardrails, Git hooks, prompt consolidation, persistent memory, context compaction and token management.
- AI compliance & legal partnership
- Work with in-house and outside counsel to interpret applicable laws and policy, including public-policy considerations. Translate that guidance into decisions about data access, human oversight and what needs to be documented before release.
- Engineering & data science
- Collaboration with data scientists and engineering teams; React, Next.js, Astro, Flutter, native mobile, REST APIs, Supabase/PostgreSQL, GitHub Actions, Python with PyTorch, TensorFlow and Hugging Face, Cloudflare Workers and Durable Objects, and Sentry monitoring.
- Physical products & creative production
- Connected devices, MIDI and audio software, CAD, fit validation, functional 3D printing, product visualization, commercial photography, studio production and international creative-team leadership.
- Business & operating models
- Self-funded design systems, internal chargeback, product discovery and roadmaps, investment prioritization, AI governance, innovation labs, patents, product launches and audience development.
Independent work
Your RV LLC
Lead product strategy, UX, software development and connected-hardware integration, validating the working system in a personal RV.
- Built the mobile experience, authentication and data services, Cloudflare-hosted AI and upload workflows, document-grounded retrieval and OCR/document extraction.
- Prototype a read/write CAN/RV-C diagnostic gateway, with CAD, fit validation and functional 3D printing alongside the interface.
- Develop release procedures, error monitoring, shared design-system standards and product marketing.
- Your RV: named inventor and owner of 12 separate provisional patent applications for connected-vehicle and asset technology (patent pending).
Visit website ↗https://your-rv.com
Fiesta! Bingo: Caller & Cards
Independently designed and built the application for iOS and Android, taking the initial iOS release from planning through the App Store in under one month. Google Play release is forthcoming.
- Owned experience strategy, interface design, Flutter engineering, real-time multiplayer services, testing, monetization and release operations.
- Designed hosting and joining flows, caller controls, printable and QR-enabled cards, scanning, on-device OCR, winner verification and TV display support.
- Applied shared design and architecture standards to AI-assisted development, then validated the application through live games and product testing.
Visit website ↗https://fiestabingo.app
SwingEcho
Independently designed and built SwingEcho, a native golf swing coaching app for iPhone with a companion scorecard for Apple Watch.
- Built on-device pose tracking, frame-by-frame swing replay and a rotatable 3D view to help golfers see how they move.
- Designed practice lessons and specific coaching cues for swing fundamentals, along with group scoring on iPhone and Apple Watch.
Visit website ↗https://swingecho.com
Zenna LLC
Founded Zenna to make buying, owning and selling a home easier to understand and manage.
- Lead product direction, UX and the mobile experience around the practical needs of homeowners.
- Bring design, engineering and real-estate expertise together through hands-on prototyping and delivery. The product is in development.
Visit website ↗https://zenna.app
UserX LLC
Help UX, engineering, product and leadership work together with AI through shared standards, practical training and clear ownership.
- Define frontend, API and backend responsibilities in the same repository, with clear ownership, isolated changes, shared contracts and review gates.
- Turn design-system foundations, tokens, themes, architecture rules and quality expectations into focused Markdown references and agent skills.
- Coach prompting, task decomposition, token efficiency, context management, automation and human review so the team can work independently.
Visit website ↗https://userx.us
UX Prototype
Designed, engineered and launched a design-system platform for AI-assisted development. Interactive components, tokens, themes, JSON uploads, Figma-plugin connections and an MCP server connect design standards to implementation.
- Downloadable AI design-system packages include guardrails, agent skills, rules, guidelines and retrieval-ready references. The platform puts my enterprise design-system practice into a working product.
Visit website ↗https://ux-prototype.com
Product creation & operation
UX Prototype, Fiesta! Bingo, SwingEcho and Your RV demonstrate product direction, design, implementation, infrastructure and ongoing iteration.
Explore the productsAI consulting & innovation
Help UX, engineering, product and leadership work together with AI through shared standards, practical training and clear ownership.
Additional AI delivery & leadership
- Enabled a senior executive (GVP) to contribute changes in an isolated copy of the code and hand work to UX for refinement without engineering assistance for that iteration. Shared architecture and design rules defined how each role could contribute.
- Automated Jira ticket creation and closure, then simplified task coordination as AI delivery accelerated. Teams coordinated concurrent AI tasks and daily code audits around shared standards.
- Coached a Pricing designer into shared navigation and design-system work through regular quality reviews. Extended team capability from design artifacts to research-led, AI-assisted production application delivery.
Audience development
Built a Facebook presence of 50K+ followers spanning personal and Your RV activity, alongside independent product design, development and marketing.
Recognition & professional development
Awards & credentials
Awards & recognition
- Albertsons: Enterprise Innovation Award and CEO recognition for the first production AI deployment in Merchandising; Design System Leadership Award; named inventor on company-owned patents.
- Walmart: Enterprise Hackathon winner; AR smart-store prototype presented to CEO Doug McMillon.
- 7-Eleven: Maker Lab founder; cashierless-store prototype earned CEO recognition.
- Your RV: named inventor and owner of 12 separate provisional patent applications for connected-vehicle and asset technology (patent pending).
Certificates & training
- Harvard CS50, Computer Science certificate.
- Dale Carnegie Training, High Impact Presentations.
Education & languages
University of Southern Maine: B.A., Asian Studies/Japanese. Kent State University: B.A., Psychology, with additional mathematics study. English (native) and Japanese (conversational).
AI risk and compliance
When reviewing an AI feature with counsel, the starting questions are practical: what data does it need, who could be affected by an error, and who can stop or correct the action? The NIST AI Risk Management Framework helps structure that review. ISO/IEC 42001 provides a standard for assigning responsibility and managing AI risk across an organization.
NIST AI Risk Management Framework
Bank of America: financial and regulatory compliance training
Completed during work on Erica, the bank’s virtual assistant.
- Customer protection: ADA Web Accessibility, Fair Credit Reporting Act (FCRA), Digital Banking Compliance, Fair Lending and UDAAP.
- Data and operations: Enterprise Information Protection, Global Privacy Awareness and Personal Information, and Business Continuity Awareness.
- Financial integrity: Financial Crimes Compliance, Regulation GG (Unlawful Internet Gambling Enforcement Act), and Anti-Bribery/Anti-Corruption.
Let’s talk about your next chapter.
Exploring Senior Director, Head of Design and VP opportunities.